FAQs - BalmNatural
We have prepared this page to answer any questions you may have. If you need further help please contact us with your query. So we can see how we can help.
How to order
You can order by selecting a product then press 'add to cart'. Then follow the prompts to purchase.
If your purchase is over £20 then free shipping will automatically be applied to your checkout.
All our discount codes are always in capitals. You can add your discount code during the check out process. Subscribe to our e-newsletters to receive the latest one.
Please note: Due to EU changes we are only delivering in the UK only.
Orders received Monday to Friday will be dispatched the next day.
(Excluding the bank holidays and weekends)
Do you test your products on animals?
We never test on animals. Only ourselves.
Are your products vegan?
Yes, are products are vegan
Do you use preservatives?
We don't use preservatives as our balms don't contain water. All our balms contain Vitamin E which isn't a preservative but can help preserve the oils so they don't go rancid quickly and remain stable. We suggest a shelf life of 6 months once opened. Store the balm in cool dark place.
Is your packaging recyclable?
All our packaging is biodegradable and fully recyclable.
Should I patch test the balm before use?
We do suggest you patch test your balm for at least 24 hours before use
Are your products natural?
We only use 100% natural ingredients and organic ingredients in our balms. Find out more about our ingredients.