FAQs - BalmNatural

We have prepared this page to answer any questions you may have. If you need further help please contact us with your query. So we can see how we can help.

How to order

You can order by selecting a product then press 'add to cart'. Then follow the prompts to purchase.

FREE Shipping

If your purchase is over £20 then free shipping will automatically be applied to your checkout.

Discount codes

You can add your discount code during the check out process. Subscribe to our e-newsletters to receive the latest available.

Delivery/ Shipping

Please note : 

All deliveries will be sent via Royal Mail, Tracked 24 or 48 at £3.99  (excluding Weekends,  Christmas, Bank Holidays) Please allow up to 2-4 working days. Where possible you will be emailed a tracking number and a signature will not be required.  

 

Find out more about our deliveries 

Do you test your products on animals?

We never test on animals. Only ourselves.

Are your products vegan?

Yes, are products are vegan

Do you use preservatives?

We don't use preservatives as our balms don't contain water.  All balms will contain an antioxidant either Vitamin E or Rosemary which isn't a preservative. But can help preserve the oils to remain stable longer and not go rancid. We suggest a shelf life of 6 - 12  months once opened.  Each Balm is different, please check the label for the recommended shelf life.  Store the balm in cool dark place. 

Is your packaging recyclable?

All our packaging is biodegradable and fully recyclable. 

Should I patch test the balm before use?

We do suggest you patch test your balm for at least 24 hours before use.

Are your products natural?

We only use 100% natural ingredients and organic ingredients in our balms. Find out more about our ingredients.